Privacy Policy

Urban Plumbing Auckland Ltd (“we”, “us”, “our”) provides plumbing services across Auckland. This policy explains what personal information we collect through this website, how we use it, and the rights you have under the New Zealand Privacy Act 2020.

We only collect the information you choose to give us. When you submit our enquiry form, we collect your name, phone number, email address, the service you’re interested in, and the details of your message. We don’t require any other personal information to respond to you.

We use the information you provide to:

• respond to your enquiry and answer your questions;
• prepare and provide quotes;
• arrange and carry out plumbing work; and
• keep in touch with you about your job.

We will not use your details for unrelated marketing without your consent, and we never sell your personal information.

We don’t sell or trade your information. We only share it where necessary to operate our business — for example, with trusted service providers who help us run the website and deliver email (such as our email provider, Resend). These providers may process data outside New Zealand. We may also disclose information if required by law.

Enquiries are delivered to our business email inbox. We take reasonable steps to keep your information safe and to protect it from loss, misuse, or unauthorised access. We keep your information only for as long as we need it to provide our services and to meet our legal and business obligations.

This website does not use advertising or third-party tracking cookies. Any cookies used are limited to those required for the site to function.

Under the Privacy Act 2020 you have the right to ask for a copy of the personal information we hold about you, and to ask us to correct it if it’s wrong. To make a request, just get in touch using the details below.

If you have any questions about this policy or how we handle your information, contact us at hello@urbanplumbingauckland.co.nz or call 021 078 1086.